Generation USA and the League of Southeastern Credit Unions and Affiliates have partnered with Alive Credit Union on Generation USA's Credit Union Member Services Specialist Program, part of the Southeastern Credit Union Foundation's (SECUF) Community Spark Program in Florida.
The tuition-free and fully online five-week program enables students to learn the basics of credit unions, contact/call centers, account management, and online banking, use policy and product knowledge to make appropriate referrals to members, and practice adaptive communication with members and colleagues, addressing member inquiries, and de-escalating upset members.
Credit Union Member Services Specialists work at credit unions as video tellers, in-person tellers, or call center representatives. They are responsible for providing exceptional member service through basic financial transitions and resolving member issues and requests.
Upon completion of the program, students will have the opportunity to interview with Generation USA's employee partners.
"We are honored to participate in the Community Spark program which supports our shared visions of people helping people and strengthening our local communities. This collaboration also complements Alive's purpose of inspiring financial wellness by allowing us to provide important financial skills that will benefit the diverse talent group both personally and professionally," said Rose Gunter, President & CEO, Alive Credit Union.
"We are thrilled about the growth of the Southeastern Credit Union Foundation's Community Spark Program in Florida," exclaimed Samantha Beeler, President of the League of Southeastern Credit Unions. "By partnering with Generation USA, we look forward to helping adult learners develop the skillsets needed to advance in today's ever-changing workplace. While industries across the country are currently struggling to find and retain trained workers, we are proud of the collaborative effort by Florida credit unions to continue to improve people's lives, whether it is through credit union membership or by creating career opportunities for Floridians."
Generation is a nonprofit that transforms education to employment systems to prepare, place and support people into life-changing careers that would otherwise be inaccessible. The global pandemic has led to an unprecedented surge in unemployment. Even before the pandemic, more than 75 million young adults were out of work globally and three times as many were underemployed — and 375 million workers of all ages needed to learn new skills by 2030. At the same time, certain jobs remain in high demand and 40% of employers say a skills shortage leaves them with entry-level vacancies. To date, more than 38,000 people have graduated from Generation programs, which prepare them for meaningful careers in 14 countries. Generation works with more than 3,900 employer partners and many implementation partners and funders. For more, visit usa.generation.org.
About League of Southeastern Credit Unions & Affiliates
The League of Southeastern Credit Unions & Affiliates represents 311 credit unions throughout Alabama, Florida, and Georgia and has a combined total of more than $165 billion in assets and more than 11.2 million members. LSCU provides advocacy, compliance services, education and training, cooperative initiatives, and communications. For more information, visit www.lscu.coop. Follow LSCU on LinkedIn, Twitter, and Facebook.
About Alive Credit Union
Alive Credit Union® is a not-for-profit financial institution founded in 1954 and continues to operate under the cooperative principle of people helping people. Alive is proud to offer full-service financial banking solutions to its members. Additional benefits include access to low loan rates, reduced fees, and a high level of personal service.
CareerSource Northeast FL Disclaimer
This program is brought to you in partnership with the CareerSource Northeast Florida: This program is fully supported by the U.S. Department of Labor, Health and Human Services, and Agriculture and other agencies as part of awards totaling $4.3 million (revised annually).
CareerSource NEFL is an equal-opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this website may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711. For program funding details in compliance with the Stevens Amendment, please visit https://careersourcenortheastflorida.com/about.
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Original Source: Generation USA and Alive Credit Union Partner for Credit Union Member Services Specialist Program